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Shipping policy

At Aurnesta, we carefully package every furniture piece to help ensure it reaches you safely and in excellent condition.

Order Processing

Orders are processed after successful order confirmation and payment verification.

Processing time may vary depending on product availability and whether the product is ready-to-ship or made-to-order.

Delivery

Delivery timelines can vary depending on:

  • Product availability
  • Delivery location
  • Furniture size and weight
  • Logistics partner
  • Weather and other unforeseen circumstances

The estimated delivery timeline displayed during checkout or communicated with your order should be considered an estimate rather than a guaranteed delivery date.

Furniture Delivery

Due to the size and nature of furniture products, some orders may require specialized transportation or handling.

Customers should ensure that the delivery location has sufficient access for the furniture to be delivered safely.

Inspection at Delivery

We strongly recommend inspecting your order when it arrives.

If you notice any damage:

  1. Take clear photographs of the product.
  2. Photograph the packaging.
  3. Record an unboxing video where possible.
  4. Do not discard the packaging.
  5. Contact Aurnesta customer support as soon as possible.

This information may be required to verify a damage-related claim.

Damaged Products

If a product is confirmed to have been damaged or defective due to an issue attributable to Aurnesta, we will arrange an appropriate replacement or exchange in accordance with our Return & Refund Policy.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances outside our control, including weather conditions, transportation disruptions, logistics issues, public holidays, or other unforeseen events.

We appreciate your patience in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information while placing an order.

Delays or additional charges resulting from incorrect or incomplete information may be the customer's responsibility.